Effective managers help employees understand the importance of the customer experience. And, a customer service strategy can help create a service culture.
Organizations should incorporate customer service into their business goals. As well, those strategies should be incorporated into employee goals to ensure the organization reaches their customer service objectives.
Employees only perform at the level they are managed and it takes great leadership to help employees understand the importance of the customer experience. This is why we help our clients to have a strategy to create and reinforce a service culture.