Your outlet managers are trained, usually on a monthly basis, using results of the mystery visits as a starting point. Our trainers analyse reports, personally guide your store manager through the findings (including satisfaction or financial results), and create an action plan detailing how to move forward and how to approach and implement this with your frontline team.
Our training sessions follow a natural flow but have a set design and always conclude with a co-created action plan to which the outlet manager must adhere. The discussion and action plan is captured online for review; if coaching sessions occur over the phone, the call is recorded and also made available online. Outlet managers can, at any time, call their trainers if they need feedback or guidance. Now, that’s teamwork at its best.